Update - We have determined that the issue we are experiencing is related to the database. Specifically, the Brillium platform has encountered very infrequent intermittent challenges with connecting to the database causing the General System Error Respondents experiencing. We are currently working closely with AWS to identify the root cause of these issues. Please know that we are actively investigating the matter, and we will provide updates as soon as we have additional information.
Feb 20, 2023 - 07:45 EST
Feb 20, 2023 - 07:45 EST
Update - Brillium Engineering Team has eliminated any issue with the platform. We are now working with AWS engineers to determine the issue. This issue has been escalated at AWS.
Feb 15, 2023 - 17:07 EST
Feb 15, 2023 - 17:07 EST
Investigating - Brillium is currently experiencing a occasional issue during Respondents taking an Assessment. Respondents may receive the following message when this issue occurs: General System Error. We are aggressively investigating to understand the issue so we can deliver a solution to resolve. As we understand more on the issue, we will update the status page to keep you informed on the issue, our solution and a proposed timeframe to resolve.
Feb 15, 2023 - 17:04 EST
Feb 15, 2023 - 17:04 EST
About This Site
This is Brillium's Software Status and Maintenance page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
As always, if you are experiencing any issues, don't hesitate to get in touch with us at support@brillium.com and we'll get back to you as soon as we can.
Assessment Builder
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Degraded Performance
Administration System
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Operational
API
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Operational
Partner Central
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Operational
Zapier Integration
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.