{
  "page": {
    "id": "5s910t9dqdk3",
    "name": "Brillium",
    "url": "https://status.brillium.com"
  },
  "status": {
    "indicator": "minor",
    "description": "Minor Service Outage"
  },
  "components": [{"status":"operational","name":"Administration","created_at":"2024-09-20T13:03:33.972-04:00","updated_at":"2025-03-05T18:01:20.958-05:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"8gm8bh1xdtph","group_id":null,"page_id":"5s910t9dqdk3","components":["wpqz1qhg8062","63tbwdn7vv3b"]},{"status":"partial_outage","name":"Assessment Builder","created_at":"2024-09-20T13:01:36.993-04:00","updated_at":"2025-03-05T18:01:20.974-05:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"mc007m88tst9","group_id":null,"page_id":"5s910t9dqdk3","components":["102417kdl9nj","8xj0bn711hfb"]},{"status":"operational","name":"Talent","created_at":"2025-03-05T18:01:05.501-05:00","updated_at":"2025-03-05T18:01:20.989-05:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"cf89yq5hbjgr","group_id":null,"page_id":"5s910t9dqdk3","components":["hr3v9vby0mxn","zwnvtvthm1n3"]},{"status":"partial_outage","name":"API \u0026 Integrations","created_at":"2024-09-20T13:14:43.753-04:00","updated_at":"2025-03-05T18:01:16.495-05:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"zl0gqhfp4587","group_id":null,"page_id":"5s910t9dqdk3","components":["0cqvz8ztlqvd","yc2yp6dk3k38"]}],
  "incidents": [{"name":"Service Disruption Affecting Some Customers","status":"identified","created_at":"2026-09-29T10:58:18.999-04:00","updated_at":"2026-09-29T14:17:09.282-04:00","monitoring_at":null,"resolved_at":null,"impact":"minor","shortlink":"https://stspg.io/bw2qhc3n4zkg","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T10:58:18.981-04:00","reminder_intervals":null,"id":"cwhy3m4twtv3","page_id":"5s910t9dqdk3","incident_updates":[{"status":"identified","body":"The issue has been identified and the team is applying remediation at this time. We expect all instance issues for affected customers to be resolved shortly.","created_at":"2026-09-29T14:17:09.279-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T14:17:09.279-04:00","display_at":"2026-09-29T14:17:09.279-04:00","deliver_notifications":true,"tweet_id":null,"id":"9d8j2cdkjd7m","incident_id":"cwhy3m4twtv3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"partial_outage","new_status":"partial_outage"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The team has rulled out some possible causes for the small number of customers experiencing access issues. They are continuing the investigation and will provide additional updates shortly.","created_at":"2026-09-29T13:28:24.911-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T13:28:24.911-04:00","display_at":"2026-09-29T13:28:24.911-04:00","deliver_notifications":true,"tweet_id":null,"id":"z123mzxmc480","incident_id":"cwhy3m4twtv3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"partial_outage","new_status":"partial_outage"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The team is still working to resolve issue experienced by a few customer instances.","created_at":"2026-09-29T12:55:00.257-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T12:55:00.257-04:00","display_at":"2026-09-29T12:55:00.257-04:00","deliver_notifications":true,"tweet_id":null,"id":"r31s1vjwvhxy","incident_id":"cwhy3m4twtv3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"partial_outage","new_status":"partial_outage"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The team is still working to resolve issue experienced by a few customer instances.","created_at":"2026-09-29T11:58:09.884-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T11:58:09.884-04:00","display_at":"2026-09-29T11:58:09.884-04:00","deliver_notifications":true,"tweet_id":null,"id":"bwt7xy3ksq59","incident_id":"cwhy3m4twtv3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"partial_outage","new_status":"partial_outage"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"partial_outage","new_status":"partial_outage"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"partial_outage","new_status":"partial_outage"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We are aware that a small number of customers are currently experiencing service disruptions and may be unable to access the platform. Our team has identified the issue and is aggressively working to restore service as quickly as possible.\n\nWe understand the impact this may have on your operations and are treating this as our highest priority. We will continue to provide updates as more information becomes available.\n\nThank you for your patience and understanding while we work to resolve this issue.","created_at":"2026-09-29T10:58:19.202-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T10:58:19.202-04:00","display_at":"2026-09-29T10:58:19.202-04:00","deliver_notifications":true,"tweet_id":null,"id":"r10cnd7zw840","incident_id":"cwhy3m4twtv3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"partial_outage"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"partial_outage"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"partial_outage"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"partial_outage","name":"API","created_at":"2021-04-21T20:12:39.994-04:00","updated_at":"2026-09-29T10:58:19.070-04:00","position":1,"description":"The Brillium API (Brillium version 11 and higher)","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"0cqvz8ztlqvd","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"partial_outage","name":"Assessment Authoring","created_at":"2021-04-21T20:17:33.657-04:00","updated_at":"2026-09-29T10:58:19.096-04:00","position":1,"description":"Brillium assessment authoring, invitation, and reporting, systems.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"102417kdl9nj","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"partial_outage","name":"Zapier Integration","created_at":"2022-07-27T13:34:51.816-04:00","updated_at":"2026-09-29T10:58:19.121-04:00","position":2,"description":"Zapier Integration via the Brillium Zapier connector.","showcase":true,"start_date":"2021-03-01T00:00:00.000-05:00","id":"yc2yp6dk3k38","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"partial_outage","name":"Assessment Delivery","created_at":"2024-09-20T13:01:37.016-04:00","updated_at":"2026-09-29T10:58:19.146-04:00","position":2,"description":"Application for administering assessments, tests, and surveys to respondents.","showcase":true,"start_date":"2020-01-01T00:00:00.000-05:00","id":"8xj0bn711hfb","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"}]},{"name":"Scheduled Maintenance Update on 2026.09.29 @ 08:00 UTC/GMT","status":"completed","created_at":"2026-09-28T09:37:03.599-04:00","updated_at":"2026-09-29T05:15:08.995-04:00","monitoring_at":null,"resolved_at":"2026-09-29T05:15:08.943-04:00","impact":"maintenance","shortlink":"https://stspg.io/2zdscc26dxpn","scheduled_for":"2026-09-29T04:00:00.000-04:00","scheduled_until":"2026-09-29T05:15:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-28T09:37:03.561-04:00","reminder_intervals":null,"id":"gwxjcnszbpby","page_id":"5s910t9dqdk3","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-29T05:15:08.943-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T05:15:08.943-04:00","display_at":"2026-09-29T05:15:08.943-04:00","deliver_notifications":true,"tweet_id":null,"id":"838qc6j6zyyk","incident_id":"gwxjcnszbpby","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"under_maintenance","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"under_maintenance","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"under_maintenance","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"under_maintenance","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"under_maintenance","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"under_maintenance","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-29T04:00:13.010-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T04:00:13.010-04:00","display_at":"2026-09-29T04:00:13.010-04:00","deliver_notifications":true,"tweet_id":null,"id":"6x5wfmsdd74r","incident_id":"gwxjcnszbpby","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"under_maintenance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"under_maintenance"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"under_maintenance"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"under_maintenance"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"under_maintenance"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"under_maintenance"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"The Brillium Systems Operations team will be performing scheduled maintenance updates and enhancements to improve your experience on the Brillium platform on:2026.09.29 @ 08:00 UTC/GMT \n\nThere will be up to 75 minutes of service interruption while updates and enhancements are being applied. Please plan around the use of the platform during this time.\n\nDuring this time, access to the following application's components will be limited:\n1. Administration\n2. Assessment Builder\n3. Talent Screen\n4. APIs\n5. Partner Central\n6. Integration (Zapier, Power Automate, Make, etc.)\n\nFor more details, please view the software Release Notes page here: \nhttps://support.brillium.com/hc/en-us/categories/51546817592083-Release-Notes#","created_at":"2026-09-28T09:37:03.719-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-28T15:27:40.948-04:00","display_at":"2026-09-28T09:37:03.719-04:00","deliver_notifications":true,"tweet_id":null,"id":"rhsxx0h0gxvc","incident_id":"gwxjcnszbpby","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"partial_outage","name":"API","created_at":"2021-04-21T20:12:39.994-04:00","updated_at":"2026-09-29T10:58:19.070-04:00","position":1,"description":"The Brillium API (Brillium version 11 and higher)","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"0cqvz8ztlqvd","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"operational","name":"User Administration and Authentication","created_at":"2021-04-21T20:16:52.319-04:00","updated_at":"2026-09-29T05:15:08.592-04:00","position":1,"description":"User management and access control system that provides login to Brillium web applications.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"wpqz1qhg8062","page_id":"5s910t9dqdk3","group_id":"8gm8bh1xdtph"},{"status":"partial_outage","name":"Assessment Authoring","created_at":"2021-04-21T20:17:33.657-04:00","updated_at":"2026-09-29T10:58:19.096-04:00","position":1,"description":"Brillium assessment authoring, invitation, and reporting, systems.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"102417kdl9nj","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"operational","name":"Invitation Management","created_at":"2025-03-05T17:58:05.394-05:00","updated_at":"2026-09-29T05:15:08.687-04:00","position":1,"description":"Brillium Talent Screen invitation service","showcase":true,"start_date":"2024-01-01T00:00:00.000-05:00","id":"hr3v9vby0mxn","page_id":"5s910t9dqdk3","group_id":"cf89yq5hbjgr"},{"status":"operational","name":"Partner Central Custom Administration","created_at":"2021-08-19T18:13:11.623-04:00","updated_at":"2026-09-29T05:15:08.730-04:00","position":2,"description":"Brillium Partner Central custom administration application","showcase":true,"start_date":"2021-08-19T00:00:00.000-04:00","id":"63tbwdn7vv3b","page_id":"5s910t9dqdk3","group_id":"8gm8bh1xdtph"},{"status":"partial_outage","name":"Zapier Integration","created_at":"2022-07-27T13:34:51.816-04:00","updated_at":"2026-09-29T10:58:19.121-04:00","position":2,"description":"Zapier Integration via the Brillium Zapier connector.","showcase":true,"start_date":"2021-03-01T00:00:00.000-05:00","id":"yc2yp6dk3k38","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"partial_outage","name":"Assessment Delivery","created_at":"2024-09-20T13:01:37.016-04:00","updated_at":"2026-09-29T10:58:19.146-04:00","position":2,"description":"Application for administering assessments, tests, and surveys to respondents.","showcase":true,"start_date":"2020-01-01T00:00:00.000-05:00","id":"8xj0bn711hfb","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"operational","name":"Recruiter \u0026 Candidate Management","created_at":"2025-03-05T18:07:04.666-05:00","updated_at":"2026-09-29T05:15:08.871-04:00","position":2,"description":"Brillium Talent Screen recruiter and candidate management service","showcase":true,"start_date":"2023-12-01T00:00:00.000-05:00","id":"zwnvtvthm1n3","page_id":"5s910t9dqdk3","group_id":"cf89yq5hbjgr"}]},{"name":"Scheduled Critical Security Update","status":"completed","created_at":"2026-08-21T12:52:26.944-04:00","updated_at":"2026-08-25T06:26:17.572-04:00","monitoring_at":"2026-08-25T05:42:15.732-04:00","resolved_at":"2026-08-25T06:26:17.540-04:00","impact":"maintenance","shortlink":"https://stspg.io/hslh3w60bp4g","scheduled_for":"2026-08-25T08:00:00.000-04:00","scheduled_until":"2026-08-25T09:00:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-21T12:52:26.914-04:00","reminder_intervals":null,"id":"j6md9rp1g59t","page_id":"5s910t9dqdk3","incident_updates":[{"status":"completed","body":"The schedule maintenance has been completed.","created_at":"2026-08-25T06:26:17.540-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T06:26:17.540-04:00","display_at":"2026-08-25T06:26:17.540-04:00","deliver_notifications":true,"tweet_id":null,"id":"8yx2w3f1v6bb","incident_id":"j6md9rp1g59t","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"under_maintenance","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"under_maintenance","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"under_maintenance","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"under_maintenance","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"under_maintenance","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"under_maintenance","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"Verification is in progress on the maintenance update.","created_at":"2026-08-25T05:42:15.732-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T05:42:15.732-04:00","display_at":"2026-08-25T05:42:15.732-04:00","deliver_notifications":true,"tweet_id":null,"id":"hbfgr2g90x5m","incident_id":"j6md9rp1g59t","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"The schedule maintenance has started.","created_at":"2026-08-25T05:23:09.112-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T05:23:09.112-04:00","display_at":"2026-08-25T05:23:09.112-04:00","deliver_notifications":true,"tweet_id":null,"id":"9py79lh6483f","incident_id":"j6md9rp1g59t","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"under_maintenance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"under_maintenance"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"under_maintenance"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"under_maintenance"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"under_maintenance"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"under_maintenance"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"To keep your data secure and maintain our high standards for platform safety and compliance, we will applying an urgent security update on the date and time below. While we typically reserve changes to occur during our standard maintenance windows, this priority update is critical to strengthening our infrastructure.\n\nMAINTENANCE WINDOW\n     Date: Tuesday, August 25th\n     Time: 4:00 AM ET – 5:00 AM ET  (9:00 AM UTC - 10:00 AM UTC)\n     Expected Downtime: Approximately 1 hour\n\nWHY IS THIS HAPPENING?\nThis is a mandatory maintenance that deploys critical security and compliance enhancements across our infrastructure. These adjustments align our environment with updated cloud service provider recommendations and ensure ongoing adherence to rigorous industry standards.\n\nIMPACT TO SERVICES\nService will be restored immediately following the update.","created_at":"2026-08-21T12:52:27.021-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-25T05:22:02.535-04:00","display_at":"2026-08-21T12:52:27.021-04:00","deliver_notifications":true,"tweet_id":null,"id":"ps0kl8bg4cpg","incident_id":"j6md9rp1g59t","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"partial_outage","name":"API","created_at":"2021-04-21T20:12:39.994-04:00","updated_at":"2026-09-29T10:58:19.070-04:00","position":1,"description":"The Brillium API (Brillium version 11 and higher)","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"0cqvz8ztlqvd","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"operational","name":"User Administration and Authentication","created_at":"2021-04-21T20:16:52.319-04:00","updated_at":"2026-09-29T05:15:08.592-04:00","position":1,"description":"User management and access control system that provides login to Brillium web applications.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"wpqz1qhg8062","page_id":"5s910t9dqdk3","group_id":"8gm8bh1xdtph"},{"status":"partial_outage","name":"Assessment Authoring","created_at":"2021-04-21T20:17:33.657-04:00","updated_at":"2026-09-29T10:58:19.096-04:00","position":1,"description":"Brillium assessment authoring, invitation, and reporting, systems.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"102417kdl9nj","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"operational","name":"Invitation Management","created_at":"2025-03-05T17:58:05.394-05:00","updated_at":"2026-09-29T05:15:08.687-04:00","position":1,"description":"Brillium Talent Screen invitation service","showcase":true,"start_date":"2024-01-01T00:00:00.000-05:00","id":"hr3v9vby0mxn","page_id":"5s910t9dqdk3","group_id":"cf89yq5hbjgr"},{"status":"operational","name":"Partner Central Custom Administration","created_at":"2021-08-19T18:13:11.623-04:00","updated_at":"2026-09-29T05:15:08.730-04:00","position":2,"description":"Brillium Partner Central custom administration application","showcase":true,"start_date":"2021-08-19T00:00:00.000-04:00","id":"63tbwdn7vv3b","page_id":"5s910t9dqdk3","group_id":"8gm8bh1xdtph"},{"status":"partial_outage","name":"Zapier Integration","created_at":"2022-07-27T13:34:51.816-04:00","updated_at":"2026-09-29T10:58:19.121-04:00","position":2,"description":"Zapier Integration via the Brillium Zapier connector.","showcase":true,"start_date":"2021-03-01T00:00:00.000-05:00","id":"yc2yp6dk3k38","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"partial_outage","name":"Assessment Delivery","created_at":"2024-09-20T13:01:37.016-04:00","updated_at":"2026-09-29T10:58:19.146-04:00","position":2,"description":"Application for administering assessments, tests, and surveys to respondents.","showcase":true,"start_date":"2020-01-01T00:00:00.000-05:00","id":"8xj0bn711hfb","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"operational","name":"Recruiter \u0026 Candidate Management","created_at":"2025-03-05T18:07:04.666-05:00","updated_at":"2026-09-29T05:15:08.871-04:00","position":2,"description":"Brillium Talent Screen recruiter and candidate management service","showcase":true,"start_date":"2023-12-01T00:00:00.000-05:00","id":"zwnvtvthm1n3","page_id":"5s910t9dqdk3","group_id":"cf89yq5hbjgr"}]},{"name":"Scheduled Infrastructure Maintenance - June 15, 2026","status":"completed","created_at":"2026-05-12T22:08:18.385-04:00","updated_at":"2026-06-15T05:30:07.631-04:00","monitoring_at":null,"resolved_at":"2026-06-15T05:30:07.589-04:00","impact":"maintenance","shortlink":"https://stspg.io/34j84zzfln43","scheduled_for":"2026-06-15T04:00:00.000-04:00","scheduled_until":"2026-06-15T05:30:00.000-04:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-06-15T03:00:22.090-04:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-05-12T22:08:18.365-04:00","reminder_intervals":null,"id":"n8xznb72qvmk","page_id":"5s910t9dqdk3","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-06-15T05:30:07.589-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T05:30:07.589-04:00","display_at":"2026-06-15T05:30:07.589-04:00","deliver_notifications":true,"tweet_id":null,"id":"p91rxgcmxdbw","incident_id":"n8xznb72qvmk","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"under_maintenance","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"under_maintenance","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"under_maintenance","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"under_maintenance","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"under_maintenance","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"under_maintenance","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-06-15T04:00:07.934-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T04:00:07.934-04:00","display_at":"2026-06-15T04:00:07.934-04:00","deliver_notifications":true,"tweet_id":null,"id":"rm9sxtn0dztv","incident_id":"n8xznb72qvmk","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"under_maintenance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"under_maintenance"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"under_maintenance"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"under_maintenance"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"under_maintenance"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"under_maintenance"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-06-15T03:00:21.798-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-15T03:00:21.798-04:00","display_at":"2026-06-15T03:00:21.798-04:00","deliver_notifications":true,"tweet_id":null,"id":"zmls758t7m5m","incident_id":"n8xznb72qvmk","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing required infrastructure and security maintenance to ensure the continued stability and safety of our platform.\n\nMaintenance Window\n    Date: Monday, June 15th\n    Time: 4:00 AM ET – 5:30 AM ET (8:00 AM UTC - 9:30 AM UTC)\n    Expected Downtime: Approximately 1.5 hours\n\nWhy is this happening?\nThis maintenance is a required security and compliance framework update. These changes are necessary to conform to forthcoming changes required by our cloud services provider, ensuring our systems remain secure and fully compliant with the latest industry standards.\n\nQuestions?\nThe services will be restored immediately following the update. If you have any questions please reach out to our support team via email or using the Contact Us form on our website homepage at www.brillium.com.","created_at":"2026-05-12T22:08:18.448-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-12T22:08:18.448-04:00","display_at":"2026-05-12T22:08:18.448-04:00","deliver_notifications":true,"tweet_id":null,"id":"bvfky6yb2kq5","incident_id":"n8xznb72qvmk","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"partial_outage","name":"API","created_at":"2021-04-21T20:12:39.994-04:00","updated_at":"2026-09-29T10:58:19.070-04:00","position":1,"description":"The Brillium API (Brillium version 11 and higher)","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"0cqvz8ztlqvd","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"operational","name":"User Administration and Authentication","created_at":"2021-04-21T20:16:52.319-04:00","updated_at":"2026-09-29T05:15:08.592-04:00","position":1,"description":"User management and access control system that provides login to Brillium web applications.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"wpqz1qhg8062","page_id":"5s910t9dqdk3","group_id":"8gm8bh1xdtph"},{"status":"partial_outage","name":"Assessment Authoring","created_at":"2021-04-21T20:17:33.657-04:00","updated_at":"2026-09-29T10:58:19.096-04:00","position":1,"description":"Brillium assessment authoring, invitation, and reporting, systems.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"102417kdl9nj","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"operational","name":"Invitation Management","created_at":"2025-03-05T17:58:05.394-05:00","updated_at":"2026-09-29T05:15:08.687-04:00","position":1,"description":"Brillium Talent Screen invitation service","showcase":true,"start_date":"2024-01-01T00:00:00.000-05:00","id":"hr3v9vby0mxn","page_id":"5s910t9dqdk3","group_id":"cf89yq5hbjgr"},{"status":"operational","name":"Partner Central Custom Administration","created_at":"2021-08-19T18:13:11.623-04:00","updated_at":"2026-09-29T05:15:08.730-04:00","position":2,"description":"Brillium Partner Central custom administration application","showcase":true,"start_date":"2021-08-19T00:00:00.000-04:00","id":"63tbwdn7vv3b","page_id":"5s910t9dqdk3","group_id":"8gm8bh1xdtph"},{"status":"partial_outage","name":"Zapier Integration","created_at":"2022-07-27T13:34:51.816-04:00","updated_at":"2026-09-29T10:58:19.121-04:00","position":2,"description":"Zapier Integration via the Brillium Zapier connector.","showcase":true,"start_date":"2021-03-01T00:00:00.000-05:00","id":"yc2yp6dk3k38","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"partial_outage","name":"Assessment Delivery","created_at":"2024-09-20T13:01:37.016-04:00","updated_at":"2026-09-29T10:58:19.146-04:00","position":2,"description":"Application for administering assessments, tests, and surveys to respondents.","showcase":true,"start_date":"2020-01-01T00:00:00.000-05:00","id":"8xj0bn711hfb","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"operational","name":"Recruiter \u0026 Candidate Management","created_at":"2025-03-05T18:07:04.666-05:00","updated_at":"2026-09-29T05:15:08.871-04:00","position":2,"description":"Brillium Talent Screen recruiter and candidate management service","showcase":true,"start_date":"2023-12-01T00:00:00.000-05:00","id":"zwnvtvthm1n3","page_id":"5s910t9dqdk3","group_id":"cf89yq5hbjgr"}]},{"name":"AI Essay Grading Service Maintenance","status":"resolved","created_at":"2026-05-21T12:59:22.000-04:00","updated_at":"2026-05-25T20:07:00.300-04:00","monitoring_at":null,"resolved_at":"2026-05-25T08:24:11.598-04:00","impact":"minor","shortlink":"https://stspg.io/0c8gnsgv45fc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-21T12:59:22.000-04:00","reminder_intervals":"[24]","id":"jg039k2j5rx3","page_id":"5s910t9dqdk3","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-05-25T08:24:11.598-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-25T08:24:11.598-04:00","display_at":"2026-05-25T08:24:11.598-04:00","deliver_notifications":false,"tweet_id":null,"id":"8hfqhggdy3d9","incident_id":"jg039k2j5rx3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-05-25T08:23:18.796-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-25T08:23:18.796-04:00","display_at":"2026-05-25T08:23:18.796-04:00","deliver_notifications":false,"tweet_id":null,"id":"lx0lplrpb3mk","incident_id":"jg039k2j5rx3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"What Has Been Completed?\nOur engineering team has successfully transitioned the AI Essay Grading engine to a next-generation Large Language Model (LLM).\nThis upgrade has undergone regression testing and quality assurance to ensure precision, consistency, and fairness across all grading scenarios.\n\nCurrent System Status\n- Assessment Builder AI Essay Grading Fully Restored: All assessments configured for AI Essay Grading have resumed normal automated scoring functionality.\n- Manual Grading No Longer Required: Temporary routing to manual grading has been discontinued.\n- Data Integrity Confirmed: All candidate submissions, responses, and assessment data remain secure, complete, and unaffected throughout the transition.\n\nNo further action is required. The enhanced model delivers improved reliability and performance aligned with our ongoing platform advancements.\n\nThese enhancements ensure Brillium continues to deliver secure, high-performance, and future-ready assessment capabilities.\nIf you have any questions or need assistance, our support team is here to help.","created_at":"2026-05-25T08:21:41.702-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-25T08:21:41.702-04:00","display_at":"2026-05-25T08:21:41.702-04:00","deliver_notifications":true,"tweet_id":null,"id":"0h40xrxvylbl","incident_id":"jg039k2j5rx3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Unplanned Maintenance \u0026 Temporary Configuration Update for AI Essay Grading Service\n\nEffective Dates: Thursday, May 21, 2026 – Monday, May 25, 2026\n\nAt Brillium, we are committed to providing you with the highest standard of reliability, performance, and innovation. To ensure our platform continues to leverage the most robust, secure, and advanced technology available, we are currently updating the underlying language models that power our AI Essay Grading service.\n\nWhat is Happening?\nFollowing a planned technology deprecation by our cloud infrastructure partner, Amazon Web Services (AWS), our team is actively transitioning the AI Essay Grading engine to the latest, next-generation Large Language Model (LLM).\n\nTo guarantee the absolute precision, consistency, and fairness you expect from Brillium, our engineering teams will spend the next few days conducting rigorous regression testing and quality assurance on this new model.\n\nHow This Affects You\nTo prevent any disruption to your active testing programs, we are implementing a temporary operational adjustment:\n\nAutomated Transition to Manual Grading: Effective immediately, all assessments currently configured for AI Essay Grading will automatically route essay results to Manual Grading.\n\nNo Lost Data: Rest assured, all candidate submissions, responses, and core assessment data remain entirely secure and unaffected.\n\nAction Required: Administrators and evaluators will simply need to manually review and score essay responses within the Brillium platform during this brief interim period.\n\nNext Steps and Resolution\nWe expect to seamlessly deploy the updated, high-performance AI Grading engine this coming Monday. Once deployed, the system will automatically resume automated grading for all designated assessments.\n\nWe understand how vital these automated insights are to your workflows and sincerely appreciate your patience and partnership as we upgrade our infrastructure to better serve you.","created_at":"2026-05-21T12:59:22.560-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-21T13:01:30.938-04:00","display_at":"2026-05-21T12:59:22.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"wjmw4l43ct2t","incident_id":"jg039k2j5rx3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"**Executive Summary**\n\nBrillium recently experienced a temporary service disruption affecting the AI Essay Grading capability within Assessment Builder. This disruption occurred during a required upgrade to our underlying AI model after the previous model was deprecated by our cloud provider.\n\nThe issue has been fully resolved, services have been restored, and there was no impact to customer data. We take full responsibility for the disruption and have implemented additional safeguards to strengthen our change management and service reliability processes.\n\n‌\n\n**Impact Overview**\n\n* **Service Affected:** AI Essay Grading \\(Assessment Builder\\)\n* **Customer Impact:** Temporary unavailability of automated grading\n* **Workaround Provided:** Temporary routing to manual grading\n* **Data Integrity:** No loss, corruption, or unauthorized access to customer data\n\nAll candidate submissions and assessment results remained secure, complete, and unchanged throughout the incident.\n\n‌\n\n**Root Cause**\n\nThe disruption was the result of an external dependency change. The Large Language Model \\(LLM\\) previously used by Brillium for AI Essay Grading was deprecated by AWS, requiring an accelerated transition to a supported next-generation model.\n\nDuring this transition:\n\n* Automated grading was temporarily paused to ensure a controlled and secure upgrade\n* Additional validation was required to confirm grading accuracy, consistency, and fairness\n* Safeguards were applied to protect processing integrity and prevent inaccurate scoring\n\nWhile this action was necessary to maintain platform stability and vendor support compliance, it introduced a temporary service interruption while validation and stabilization were completed.\n\n‌\n\n**Resolution**\n\nOur engineering team has successfully:\n\n* Transitioned the AI Essay Grading engine to a supported next-generation LLM\n* Completed comprehensive regression testing and quality assurance\n* Validated grading precision, consistency, and fairness across all scenarios\n* Fully restored automated scoring for all assessments\n\nManual grading processes introduced during the incident have now been discontinued.\n\n‌\n\n**Current Status**\n\n* AI Essay Grading is fully operational\n* All assessments are processing normally\n* No further action is required\n\n‌\n\n**What We Are Doing to Prevent Recurrence**\n\nWe are strengthening our platform and processes to reduce the likelihood and impact of similar events:\n\n* **Enhanced Third-Party Dependency Monitoring**  \n  Improved tracking of vendor lifecycle changes, including deprecations and end-of-support timelines\n* **Proactive Upgrade Planning**  \n  Earlier adoption cycles to reduce the need for accelerated transitions\n* **Expanded Pre-Deployment Testing**  \n  Increased simulation of production scenarios prior to release\n\n‌\n\n**Customer Assurance**\n\nWe recognize how critical reliable scoring is to your operations. This upgrade ensures:\n\n* Improved grading accuracy and consistency\n* Greater long-term system stability and vendor alignment\n* Continued protection of all customer data\n\nBrillium remains committed to delivering secure, high-performance, and future-ready assessment solutions.\n\n‌\n\n**Support**\n\nIf you have any questions or need assistance, our support team is here to help.","postmortem_body_last_updated_at":"2026-05-25T20:07:00.287-04:00","postmortem_ignored":false,"postmortem_published_at":"2026-05-25T20:07:00.287-04:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"partial_outage","name":"Assessment Authoring","created_at":"2021-04-21T20:17:33.657-04:00","updated_at":"2026-09-29T10:58:19.096-04:00","position":1,"description":"Brillium assessment authoring, invitation, and reporting, systems.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"102417kdl9nj","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"}]},{"name":"Performance Issues for some customers","status":"resolved","created_at":"2026-03-26T07:30:54.263-04:00","updated_at":"2026-03-26T12:59:40.081-04:00","monitoring_at":"2026-03-26T08:08:39.000-04:00","resolved_at":"2026-03-26T11:07:28.050-04:00","impact":"major","shortlink":"https://stspg.io/pb2k2t4dqbkq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-26T08:00:02.000-04:00","reminder_intervals":null,"id":"cml2375tbmxf","page_id":"5s910t9dqdk3","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-26T11:07:28.050-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T11:07:28.050-04:00","display_at":"2026-03-26T11:07:28.050-04:00","deliver_notifications":false,"tweet_id":null,"id":"nh7zy5t2w4vl","incident_id":"cml2375tbmxf","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-03-26T08:16:03.168-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T08:16:03.168-04:00","display_at":"2026-03-26T08:16:03.168-04:00","deliver_notifications":false,"tweet_id":null,"id":"jfy0bpr6j8q3","incident_id":"cml2375tbmxf","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"partial_outage","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"partial_outage","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"partial_outage","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"partial_outage","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-03-26T08:15:23.007-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T08:15:23.007-04:00","display_at":"2026-03-26T08:15:23.007-04:00","deliver_notifications":false,"tweet_id":null,"id":"zv8fh91ywj7z","incident_id":"cml2375tbmxf","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"partial_outage"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"partial_outage"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"partial_outage"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"partial_outage"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"partial_outage"}]},{"status":"monitoring","body":"Affected customer are operating normally. We are continuing to monitor status.","created_at":"2026-03-26T08:08:39.522-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T08:10:17.870-04:00","display_at":"2026-03-26T08:08:39.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"t0qlmvxwrqfv","incident_id":"cml2375tbmxf","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Affected customers should see normal operation in the next few moments.","created_at":"2026-03-26T08:08:02.355-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T08:14:05.806-04:00","display_at":"2026-03-26T08:00:02.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"ktwssg252flj","incident_id":"cml2375tbmxf","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are investigating performance issues reported for some customers. Access may be briefly interrupted for affected customers.","created_at":"2026-03-26T07:30:54.318-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-26T07:30:54.318-04:00","display_at":"2026-03-26T07:30:54.318-04:00","deliver_notifications":true,"tweet_id":null,"id":"9tmt7pdykymg","incident_id":"cml2375tbmxf","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":"Select customers experienced a brief service interruption due to abnormal external activity. The team addressed the issue promptly, and normal service was restored.\n\nWe are continuing to strengthen our monitoring and protective controls to further improve platform resilience.","postmortem_body_last_updated_at":"2026-03-26T12:59:40.078-04:00","postmortem_ignored":false,"postmortem_published_at":"2026-03-26T11:27:56.914-04:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"partial_outage","name":"API","created_at":"2021-04-21T20:12:39.994-04:00","updated_at":"2026-09-29T10:58:19.070-04:00","position":1,"description":"The Brillium API (Brillium version 11 and higher)","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"0cqvz8ztlqvd","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"operational","name":"User Administration and Authentication","created_at":"2021-04-21T20:16:52.319-04:00","updated_at":"2026-09-29T05:15:08.592-04:00","position":1,"description":"User management and access control system that provides login to Brillium web applications.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"wpqz1qhg8062","page_id":"5s910t9dqdk3","group_id":"8gm8bh1xdtph"},{"status":"partial_outage","name":"Assessment Authoring","created_at":"2021-04-21T20:17:33.657-04:00","updated_at":"2026-09-29T10:58:19.096-04:00","position":1,"description":"Brillium assessment authoring, invitation, and reporting, systems.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"102417kdl9nj","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"partial_outage","name":"Zapier Integration","created_at":"2022-07-27T13:34:51.816-04:00","updated_at":"2026-09-29T10:58:19.121-04:00","position":2,"description":"Zapier Integration via the Brillium Zapier connector.","showcase":true,"start_date":"2021-03-01T00:00:00.000-05:00","id":"yc2yp6dk3k38","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"partial_outage","name":"Assessment Delivery","created_at":"2024-09-20T13:01:37.016-04:00","updated_at":"2026-09-29T10:58:19.146-04:00","position":2,"description":"Application for administering assessments, tests, and surveys to respondents.","showcase":true,"start_date":"2020-01-01T00:00:00.000-05:00","id":"8xj0bn711hfb","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"}]},{"name":"Brillium platform upgrade performance challenges","status":"resolved","created_at":"2026-03-10T08:04:58.257-04:00","updated_at":"2026-03-17T14:27:55.465-04:00","monitoring_at":"2026-03-10T22:37:32.865-04:00","resolved_at":"2026-03-11T23:57:01.906-04:00","impact":"major","shortlink":"https://stspg.io/xlnr4vntxsn3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-10T08:04:58.234-04:00","reminder_intervals":null,"id":"glth9nbp5g2w","page_id":"5s910t9dqdk3","incident_updates":[{"status":"resolved","body":"The Brillium platform is fully available to all customers and is operating as expected. Our engineering team has confirmed system stability following the recent upgrade.\n\nA post‑incident review is currently being completed and will be published on the Brillium Status page once finalized. Thank you for your patience and continued trust.","created_at":"2026-03-11T23:57:01.906-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-11T23:57:01.906-04:00","display_at":"2026-03-11T23:57:01.906-04:00","deliver_notifications":true,"tweet_id":null,"id":"6f45q042r7rd","incident_id":"glth9nbp5g2w","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Brillium continues working to ensure all customers are fully up and running following the latest platform upgrade. At this time, only one customer remains offline, and our engineering team is actively working to restore service.\n\nOnce complete, we will continue to monitor the platform to ensure stability and expected performance. This upgrade also introduces new AI‑powered essay grading assistance. Additional information about this feature is available on our website. If you are interested in learning more or experience any issues related to the upgrade, please contact the Brillium Support Team.","created_at":"2026-03-11T08:24:20.582-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-11T08:24:20.582-04:00","display_at":"2026-03-11T08:24:20.582-04:00","deliver_notifications":true,"tweet_id":null,"id":"yq7ytgn662yf","incident_id":"glth9nbp5g2w","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The Brillium platform has been restored for nearly all customers, with the exception of two accounts. Our engineering team is actively working to bring the remaining customers fully online early this morning (Eastern Time).\n\nWe will continue to monitor platform performance over the next 24–36 hours to ensure stability and expected operation. If you experience any issues, please contact the Brillium Support Team for assistance.","created_at":"2026-03-10T22:37:32.865-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-10T22:37:32.865-04:00","display_at":"2026-03-10T22:37:32.865-04:00","deliver_notifications":true,"tweet_id":null,"id":"mmbsxf1dvx6w","incident_id":"glth9nbp5g2w","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"under_maintenance","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"under_maintenance","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"under_maintenance","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"under_maintenance","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"under_maintenance","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"under_maintenance","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"under_maintenance","new_status":"operational"}]},{"status":"identified","body":"Many customers are now able to access the Brillium platform as service continues to be restored. The platform is still in the process of stabilizing, and some users may experience slower performance while demand remains high. Our team is actively addressing remaining issues and will continue to provide updates as stability improves. Thank you for your continued patience.","created_at":"2026-03-10T14:54:53.009-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-10T14:54:53.009-04:00","display_at":"2026-03-10T14:54:53.009-04:00","deliver_notifications":true,"tweet_id":null,"id":"s9bd4674pr0l","incident_id":"glth9nbp5g2w","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"identified","body":"The upgrade process is nearing completion, with the majority of customers now successfully migrated. We are completing the final steps and will share another update as soon as the process is fully finished. Thank you for your continued patience.","created_at":"2026-03-10T13:45:26.960-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-10T13:45:26.960-04:00","display_at":"2026-03-10T13:45:26.960-04:00","deliver_notifications":true,"tweet_id":null,"id":"72r18fn5548c","incident_id":"glth9nbp5g2w","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"identified","body":"Progress continues as our team works diligently to bring the Brillium platform back online. We appreciate your patience while we complete improvements that will enhance overall platform functionality and reliability. This release will introduce our new AI Essay Grading service which required some migration of existing essays. Additional information about this feature is available on our website. Further updates will be shared as progress continues.","created_at":"2026-03-10T11:55:56.876-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-10T11:55:56.876-04:00","display_at":"2026-03-10T11:55:56.876-04:00","deliver_notifications":true,"tweet_id":null,"id":"g9n5s44y42fm","incident_id":"glth9nbp5g2w","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"identified","body":"Our engineering team is continuing work on the upgrade and has made additional adjustments to support customers with larger amounts of data. These steps will help ensure a smoother and more reliable upgrade experience. We appreciate your patience and will continue to share updates as progress continues.","created_at":"2026-03-10T10:54:56.376-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-10T10:54:56.376-04:00","display_at":"2026-03-10T10:54:56.376-04:00","deliver_notifications":true,"tweet_id":null,"id":"hl2bcczfk943","incident_id":"glth9nbp5g2w","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"identified","body":"Our engineering team continues to make progress on the platform upgrade. We will provide another update as soon as the Brillium Assessment Builder is back online or if there are any material changes to share.","created_at":"2026-03-10T09:25:45.279-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-10T09:25:45.279-04:00","display_at":"2026-03-10T09:25:45.279-04:00","deliver_notifications":true,"tweet_id":null,"id":"z8fljgg72c52","incident_id":"glth9nbp5g2w","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"identified","body":"Our engineers have identified the issue and applying a fix now.","created_at":"2026-03-10T08:08:12.064-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-10T08:08:12.064-04:00","display_at":"2026-03-10T08:08:12.064-04:00","deliver_notifications":true,"tweet_id":null,"id":"6ptv80y4fjbv","incident_id":"glth9nbp5g2w","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"investigating","body":"The Brillium Assessment Builder is currently unavailable due to unexpected performance issues encountered during a platform upgrade. While upgrades are typically completed without downtime, this particular update introduced challenges that were not identified during extensive pre-release testing. We sincerely apologize for the disruption and are working as quickly as possible to restore full service. We will provide another update as soon as more information is available.","created_at":"2026-03-10T08:04:58.465-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-10T08:04:58.465-04:00","display_at":"2026-03-10T08:04:58.465-04:00","deliver_notifications":true,"tweet_id":null,"id":"w0505bchqdkk","incident_id":"glth9nbp5g2w","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"under_maintenance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"under_maintenance"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"under_maintenance"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"under_maintenance"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"under_maintenance"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"under_maintenance"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"under_maintenance"}]}],"postmortem_body":"# **Brillium Platform Upgrade Incident – Post Mortem**\n\n**Incident Summary:**    \nOn March 10, 2026, Brillium experienced an unplanned service disruption during a scheduled platform upgrade. While Brillium upgrades are typically completed without customer impact and undergo extensive testing, this release resulted in unexpected performance issues that temporarily affected platform availability for our customers.    \nOur engineering team responded immediately, worked continuously to restore service, and progressively brought customers back online while stabilizing platform performance. The platform is now fully available and operating as expected for all customers.\n\n**Customer Impact:**    \nDuring the incident, customers may have experienced:\n\n* Temporary inability to access the Brillium platform\n* Slower performance while services were being restored\n* Intermittent access during stabilization efforts\n\nWe recognize the importance of platform availability to our customers’ assessment and testing operations and regret the disruption this incident caused.\n\n**Root Cause \\(High Level\\):**    \nThis release introduced new features that required updates to the platform’s underlying data structure, including initializing certain data values as part of the upgrade process. While the upgrade was aggressively tested prior to deployment, the testing did not fully account for the impact of these changes on customers with very large data volumes.    \nUnder those conditions, the upgrade process placed significantly more load on the system than anticipated, which led to degraded performance and ultimately caused platform instability.\n\n**Resolution:**    \nTo resolve the issue, Brillium’s engineering team implemented targeted adjustments to support the upgrade process at scale, restored customer access in controlled phases, and increased monitoring to ensure platform stability. Once all customers were back online, the platform continued to be closely monitored to confirm normal operation and performance.\n\n**Preventative Measures and Improvements:**    \nAs a result of this incident, Brillium is implementing the following improvements:\n\n* Enhancements to pre upgrade testing to better simulate customers with large data volumes\n* Additional safeguards during upgrades that involve data structure changes\n* Improved monitoring and validation steps throughout the upgrade process\n\nThese actions are intended to further reduce the risk of future upgrade related service disruptions.\n\n**Closing Statement:**    \nWe sincerely apologize for the disruption caused by this incident and appreciate the patience shown by our customers throughout the restoration process. Over the past 24 months, Brillium has successfully delivered more than 28 platform upgrades without service interruption through our zero downtime delivery process, which is designed to minimize customer impact.\n\nWhile we take extensive measures to ensure reliable and seamless upgrades, unplanned issues can still occur in complex technology environments. We take this incident seriously and are applying the lessons learned to further strengthen our upgrade and testing processes. Brillium remains fully committed to providing a stable, secure, and continuously improving platform, and we thank you for your continued trust.","postmortem_body_last_updated_at":"2026-03-17T14:27:55.461-04:00","postmortem_ignored":false,"postmortem_published_at":"2026-03-12T09:45:44.784-04:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"partial_outage","name":"API","created_at":"2021-04-21T20:12:39.994-04:00","updated_at":"2026-09-29T10:58:19.070-04:00","position":1,"description":"The Brillium API (Brillium version 11 and higher)","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"0cqvz8ztlqvd","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"operational","name":"User Administration and Authentication","created_at":"2021-04-21T20:16:52.319-04:00","updated_at":"2026-09-29T05:15:08.592-04:00","position":1,"description":"User management and access control system that provides login to Brillium web applications.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"wpqz1qhg8062","page_id":"5s910t9dqdk3","group_id":"8gm8bh1xdtph"},{"status":"partial_outage","name":"Assessment Authoring","created_at":"2021-04-21T20:17:33.657-04:00","updated_at":"2026-09-29T10:58:19.096-04:00","position":1,"description":"Brillium assessment authoring, invitation, and reporting, systems.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"102417kdl9nj","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"operational","name":"Invitation Management","created_at":"2025-03-05T17:58:05.394-05:00","updated_at":"2026-09-29T05:15:08.687-04:00","position":1,"description":"Brillium Talent Screen invitation service","showcase":true,"start_date":"2024-01-01T00:00:00.000-05:00","id":"hr3v9vby0mxn","page_id":"5s910t9dqdk3","group_id":"cf89yq5hbjgr"},{"status":"operational","name":"Partner Central Custom Administration","created_at":"2021-08-19T18:13:11.623-04:00","updated_at":"2026-09-29T05:15:08.730-04:00","position":2,"description":"Brillium Partner Central custom administration application","showcase":true,"start_date":"2021-08-19T00:00:00.000-04:00","id":"63tbwdn7vv3b","page_id":"5s910t9dqdk3","group_id":"8gm8bh1xdtph"},{"status":"partial_outage","name":"Zapier Integration","created_at":"2022-07-27T13:34:51.816-04:00","updated_at":"2026-09-29T10:58:19.121-04:00","position":2,"description":"Zapier Integration via the Brillium Zapier connector.","showcase":true,"start_date":"2021-03-01T00:00:00.000-05:00","id":"yc2yp6dk3k38","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"partial_outage","name":"Assessment Delivery","created_at":"2024-09-20T13:01:37.016-04:00","updated_at":"2026-09-29T10:58:19.146-04:00","position":2,"description":"Application for administering assessments, tests, and surveys to respondents.","showcase":true,"start_date":"2020-01-01T00:00:00.000-05:00","id":"8xj0bn711hfb","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"operational","name":"Recruiter \u0026 Candidate Management","created_at":"2025-03-05T18:07:04.666-05:00","updated_at":"2026-09-29T05:15:08.871-04:00","position":2,"description":"Brillium Talent Screen recruiter and candidate management service","showcase":true,"start_date":"2023-12-01T00:00:00.000-05:00","id":"zwnvtvthm1n3","page_id":"5s910t9dqdk3","group_id":"cf89yq5hbjgr"}]},{"name":"Access to Assessment Builder Endpoints","status":"resolved","created_at":"2025-12-10T08:51:07.268-05:00","updated_at":"2025-12-10T21:09:31.137-05:00","monitoring_at":"2025-12-10T09:03:39.697-05:00","resolved_at":"2025-12-10T21:02:41.653-05:00","impact":"major","shortlink":"https://stspg.io/3k92qr3bvdvv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-12-10T08:51:07.255-05:00","reminder_intervals":null,"id":"yl78hh149lm3","page_id":"5s910t9dqdk3","incident_updates":[{"status":"resolved","body":"Monitoring and analysis has completed.","created_at":"2025-12-10T21:02:41.653-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-10T21:02:41.653-05:00","display_at":"2025-12-10T21:02:41.653-05:00","deliver_notifications":true,"tweet_id":null,"id":"8xp9cd092wyv","incident_id":"yl78hh149lm3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have identified a possible issue and all Assessment Builder services are restored. We are monitoring the systems.","created_at":"2025-12-10T09:03:39.697-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-10T09:03:39.697-05:00","display_at":"2025-12-10T09:03:39.697-05:00","deliver_notifications":true,"tweet_id":null,"id":"m0sglt11p4g7","incident_id":"yl78hh149lm3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating the inability to access some Assessment Builder endpoint URL's, including the Brillium API.","created_at":"2025-12-10T08:51:07.321-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-10T08:51:07.321-05:00","display_at":"2025-12-10T08:51:07.321-05:00","deliver_notifications":true,"tweet_id":null,"id":"df3cs9t71zxh","incident_id":"yl78hh149lm3","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":"During the investigation, the system operations team discovered that Assessment Builder was unable to establish a connection to the database systems. As a result, assessment authoring and delivery were impacted for approximately 1 hour and 15 minutes. No impact was observed on the Administration, Customer Management, or Talent applications. \n\nThis issue appears to have been within the internal systems and the issue has been resolved.","postmortem_body_last_updated_at":"2025-12-10T21:09:31.118-05:00","postmortem_ignored":false,"postmortem_published_at":"2025-12-10T21:09:31.118-05:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"partial_outage","name":"API","created_at":"2021-04-21T20:12:39.994-04:00","updated_at":"2026-09-29T10:58:19.070-04:00","position":1,"description":"The Brillium API (Brillium version 11 and higher)","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"0cqvz8ztlqvd","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"partial_outage","name":"Assessment Authoring","created_at":"2021-04-21T20:17:33.657-04:00","updated_at":"2026-09-29T10:58:19.096-04:00","position":1,"description":"Brillium assessment authoring, invitation, and reporting, systems.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"102417kdl9nj","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"partial_outage","name":"Zapier Integration","created_at":"2022-07-27T13:34:51.816-04:00","updated_at":"2026-09-29T10:58:19.121-04:00","position":2,"description":"Zapier Integration via the Brillium Zapier connector.","showcase":true,"start_date":"2021-03-01T00:00:00.000-05:00","id":"yc2yp6dk3k38","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"partial_outage","name":"Assessment Delivery","created_at":"2024-09-20T13:01:37.016-04:00","updated_at":"2026-09-29T10:58:19.146-04:00","position":2,"description":"Application for administering assessments, tests, and surveys to respondents.","showcase":true,"start_date":"2020-01-01T00:00:00.000-05:00","id":"8xj0bn711hfb","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"}]},{"name":"AWS Service Disruption Affecting Brilium Services","status":"resolved","created_at":"2025-10-20T03:30:36.000-04:00","updated_at":"2025-10-20T21:12:00.808-04:00","monitoring_at":"2025-10-20T03:30:36.000-04:00","resolved_at":"2025-10-20T06:32:42.455-04:00","impact":"major","shortlink":"https://stspg.io/6jjlc7481lt3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T03:30:36.000-04:00","reminder_intervals":null,"id":"4786d6d8cpy0","page_id":"5s910t9dqdk3","incident_updates":[{"status":"resolved","body":"Final Resolution: Full Service Restoration and Normal Operation\n\nCurrent Status: Resolved\n\nTime of Final Confirmation: Approximately 6:30 AM EST\n\nWe are happy to confirm the full and sustained resolution of the earlier service disruption caused by the Amazon Web Services (AWS) regional outage.\n\nOur intensive monitoring period has concluded, and we have verified that:\n• All Brilium services are fully operational.\n• All systems are running within normal performance parameters.\n• There are no residual effects or lingering issues from the external AWS incident.\n\nWe consider this incident closed.\n\nThank you once again for your patience and understanding during this unplanned disruption. We appreciate your reliance on Brilium services and remain committed to providing you with reliable performance.","created_at":"2025-10-20T06:32:42.455-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T06:32:42.455-04:00","display_at":"2025-10-20T06:32:42.455-04:00","deliver_notifications":true,"tweet_id":null,"id":"klppvbbf7jmm","incident_id":"4786d6d8cpy0","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Current Status: Resolved / Monitoring\nTime of Resolution: Approximately 6:00 AM EST\nWe are pleased to report that the widespread Amazon Web Services (AWS) regional issue that began around 3:00 AM EST appears to be resolved by AWS.\n\nWe are now seeing a steady return to normal operations and full service availability across all affected Brilium services.\n\nNext Steps \u0026 What We Are Doing Now:\n• Our engineering team has confirmed that all core services and customer-facing features are back online and operational.\n• We are now in an extensive monitoring and stabilization phase. We will continue to closely watch system performance and metrics over the next several hours to ensure complete stability and prevent any potential lingering effects.\n\nWe know this outage caused significant disruption, and we sincerely appreciate your patience and understanding throughout this external incident.\n\nIf you continue to experience any unusual issues with a specific Brilium service, please do not hesitate to reach out to our support team.\n\nWe will provide one final wrap-up report once we have completed the monitoring phase and are 100% confident in the full, sustained restoration of service.","created_at":"2025-10-20T06:10:43.881-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T06:10:43.881-04:00","display_at":"2025-10-20T06:10:43.881-04:00","deliver_notifications":true,"tweet_id":null,"id":"65jfqdg9gh0p","incident_id":"4786d6d8cpy0","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Time of Initial Impact: Approximately 3:00 AM EST\nWe are writing to inform you that Brilium services are currently experiencing an impact due to a widespread Amazon Web Services (AWS) regional outage that began around 3:00 AM EST this morning.\nThis AWS disruption is affecting the availability and performance of various Brilium services. Our engineering and operations teams were immediately alerted and are working diligently to assess the full scope of the impact on our infrastructure.\nWhat We Are Doing:\n• We are in close and continuous contact with AWS to gather the latest updates on their progress.\n• Our teams are actively exploring and implementing potential mitigating steps where possible.\n• We are preparing for a swift return to full operational status once the underlying AWS issue is resolved.\nWe understand the criticality of our services to your operations and sincerely apologize for the inconvenience and disruption this unplanned outage is causing.\nWe are committed to providing you with regular updates and will post a new notification as soon as we have substantive information from AWS or when the incident is resolved.\nThank you for your patience and understanding as we navigate this external issue.\nNext Update Expected: 15 minutes","created_at":"2025-10-20T05:55:36.859-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T06:33:30.914-04:00","display_at":"2025-10-20T03:30:36.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"7pp94xpxnf42","incident_id":"4786d6d8cpy0","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"},{"code":"wpqz1qhg8062","name":"Administration - User Administration and Authentication","old_status":"operational","new_status":"operational"},{"code":"63tbwdn7vv3b","name":"Administration - Partner Central Custom Administration","old_status":"operational","new_status":"operational"},{"code":"0cqvz8ztlqvd","name":"API \u0026 Integrations - API","old_status":"operational","new_status":"operational"},{"code":"yc2yp6dk3k38","name":"API \u0026 Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"hr3v9vby0mxn","name":"Talent - Invitation Management","old_status":"operational","new_status":"operational"},{"code":"zwnvtvthm1n3","name":"Talent - Recruiter \u0026 Candidate Management","old_status":"operational","new_status":"operational"}]}],"postmortem_body":"# **AWS Regional Outage \\(October 20, 2025\\)**\n\n## **1. Executive Summary**\n\nOn October 20, 2025, Brillium services experienced a significant disruption lasting approximately 4.5 hours due to an external, widespread regional outage within Amazon Web Services \\(AWS\\). The incident began at 3:00 AM EST and primarily impacted service availability and performance for customers relying on the affected AWS region. The core issue was external to Brillium’s platform. Our focus during the incident was on confirmation, communication, and swift restoration, which was completed by 7:30 AM EST after AWS reported their upstream resolution.\n\n## **2. Key Details**\n\n| Metric | Detail |\n| --- | --- |\n| **Incident Name** | AWS Regional Service Disruption |\n| **Date** | October 20, 2025 |\n| **Duration** | 4 hours, 30 minutes \\(3:00 AM EST to 7:30 AM EST\\) |\n| **Impacted Services** | All core Brillium services \\(including API, Data Processing, and Web Frontend\\) |\n| **Root Cause** | Widespread regional outage in AWS \\(External\\) |\n| **Resolution Status** | Fully Resolved |\n\n## **3. Impact Analysis**\n\nDuring the incident window \\(3:00 AM - 6:00 AM EST\\), customers experienced:\n\n* **Service Unavailability:** Difficulty accessing or connecting to various Brilium applications.\n* **Performance Degradation:** Increased latency and intermittent timeouts when services were partially available.\n* **Data Processing Delays:** Backend processing queues were backed up, leading to delays in scheduled tasks and data updates.\n\nThe primary customer impact was loss of service availability for the duration of the upstream AWS outage.\n\n## **4. Root Cause**\n\nThe root cause was confirmed to be a major service disruption impacting a critical AWS region upon which a portion of Brillium’s infrastructure relies. This was an external failure of the cloud provider’s infrastructure.\n\n* **Brillium Action:** The incident was immediately confirmed via AWS status pages and internal monitoring systems.\n* **External Cause:** An initial AWS failure \\(e.g., networking or power event\\) cascaded across availability zones within the region.\n\n‌\n\n## **5. Incident Timeline \\(All Times EST\\)**\n\n| Time | Event |\n| --- | --- |\n| **3:00 AM** | Internal monitoring alerts triggered across multiple Brillium services. Incident declared. |\n| **3:15 AM** | External AWS status page confirms a major regional incident affecting multiple services. |\n| **3:30 AM** | Initial customer status update posted to [status.brilium.com](http://status.brilium.com) identifying the external AWS issue. |\n| **6:00 AM** | AWS reports resolution of the underlying issue, and Brilium systems begin self-recovering. |\n| **6:15 AM** | Service restoration update posted; Brillium enters extensive monitoring phase. |\n| **6:30 AM** | Brillium monitoring confirms all services are stable, running within normal parameters, and fully functional. Final resolution update posted. |\n\n## **6. Corrective Actions and Lessons Learned**\n\nWhile the root cause was external, we identified opportunities to improve our monitoring and response to similar external events:\n\n| Area | Action Item | Target Date |\n| --- | --- | --- |\n|  |\n| **Alerting** | Enhance specific alerting thresholds to differentiate between high load/internal issues and sudden, widespread external availability failures. | End of Q2 2026 |\n| **Communication** | Create pre-drafted status page templates for common external dependency failures \\(e.g., AWS, other third-party providers\\) to expedite initial communication. | Immediate |\n| **Monitoring** | Implement synthetic transactions \\(probes\\) in a secondary, unaffected region to quickly confirm global service health during local regional outages. | Q4 2025 |\n\nWe appreciate the patience of our customers during this disruption and are committed to implementing these actions to enhance the resilience of the Brillium platform.","postmortem_body_last_updated_at":"2025-10-20T21:12:00.791-04:00","postmortem_ignored":false,"postmortem_published_at":"2025-10-20T21:12:00.791-04:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"partial_outage","name":"API","created_at":"2021-04-21T20:12:39.994-04:00","updated_at":"2026-09-29T10:58:19.070-04:00","position":1,"description":"The Brillium API (Brillium version 11 and higher)","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"0cqvz8ztlqvd","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"operational","name":"User Administration and Authentication","created_at":"2021-04-21T20:16:52.319-04:00","updated_at":"2026-09-29T05:15:08.592-04:00","position":1,"description":"User management and access control system that provides login to Brillium web applications.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"wpqz1qhg8062","page_id":"5s910t9dqdk3","group_id":"8gm8bh1xdtph"},{"status":"partial_outage","name":"Assessment Authoring","created_at":"2021-04-21T20:17:33.657-04:00","updated_at":"2026-09-29T10:58:19.096-04:00","position":1,"description":"Brillium assessment authoring, invitation, and reporting, systems.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"102417kdl9nj","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"operational","name":"Invitation Management","created_at":"2025-03-05T17:58:05.394-05:00","updated_at":"2026-09-29T05:15:08.687-04:00","position":1,"description":"Brillium Talent Screen invitation service","showcase":true,"start_date":"2024-01-01T00:00:00.000-05:00","id":"hr3v9vby0mxn","page_id":"5s910t9dqdk3","group_id":"cf89yq5hbjgr"},{"status":"operational","name":"Partner Central Custom Administration","created_at":"2021-08-19T18:13:11.623-04:00","updated_at":"2026-09-29T05:15:08.730-04:00","position":2,"description":"Brillium Partner Central custom administration application","showcase":true,"start_date":"2021-08-19T00:00:00.000-04:00","id":"63tbwdn7vv3b","page_id":"5s910t9dqdk3","group_id":"8gm8bh1xdtph"},{"status":"partial_outage","name":"Zapier Integration","created_at":"2022-07-27T13:34:51.816-04:00","updated_at":"2026-09-29T10:58:19.121-04:00","position":2,"description":"Zapier Integration via the Brillium Zapier connector.","showcase":true,"start_date":"2021-03-01T00:00:00.000-05:00","id":"yc2yp6dk3k38","page_id":"5s910t9dqdk3","group_id":"zl0gqhfp4587"},{"status":"partial_outage","name":"Assessment Delivery","created_at":"2024-09-20T13:01:37.016-04:00","updated_at":"2026-09-29T10:58:19.146-04:00","position":2,"description":"Application for administering assessments, tests, and surveys to respondents.","showcase":true,"start_date":"2020-01-01T00:00:00.000-05:00","id":"8xj0bn711hfb","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"operational","name":"Recruiter \u0026 Candidate Management","created_at":"2025-03-05T18:07:04.666-05:00","updated_at":"2026-09-29T05:15:08.871-04:00","position":2,"description":"Brillium Talent Screen recruiter and candidate management service","showcase":true,"start_date":"2023-12-01T00:00:00.000-05:00","id":"zwnvtvthm1n3","page_id":"5s910t9dqdk3","group_id":"cf89yq5hbjgr"}]},{"name":"Assessment Builder application degraded performance","status":"resolved","created_at":"2025-09-23T09:42:20.969-04:00","updated_at":"2025-09-23T13:30:10.969-04:00","monitoring_at":"2025-09-23T12:13:52.832-04:00","resolved_at":"2025-09-23T13:25:18.698-04:00","impact":"major","shortlink":"https://stspg.io/jpslj1yln0pl","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-09-23T09:42:20.960-04:00","reminder_intervals":null,"id":"pxjgcpq9hgmr","page_id":"5s910t9dqdk3","incident_updates":[{"status":"resolved","body":"All systems have returned to normal operational performance.","created_at":"2025-09-23T13:25:18.698-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-23T13:25:18.698-04:00","display_at":"2025-09-23T13:25:18.698-04:00","deliver_notifications":true,"tweet_id":null,"id":"hd0kd3nlzkzm","incident_id":"pxjgcpq9hgmr","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"All systems are available and operating as expected. We will be monitoring systems closely during the next few hours to ensure system operations are performing as expected.","created_at":"2025-09-23T12:13:52.832-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-23T12:13:52.832-04:00","display_at":"2025-09-23T12:13:52.832-04:00","deliver_notifications":true,"tweet_id":null,"id":"q65xzbw6rlgs","incident_id":"pxjgcpq9hgmr","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"degraded_performance","new_status":"operational"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The systems operations team will be performing a systems refresh. This should take about 15 minutes. During this time, there may be limited access to brillium Assessment Builder.","created_at":"2025-09-23T11:48:33.669-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-23T11:48:33.669-04:00","display_at":"2025-09-23T11:48:33.669-04:00","deliver_notifications":true,"tweet_id":null,"id":"6ndht727d6hy","incident_id":"pxjgcpq9hgmr","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently validating our investigation findings.","created_at":"2025-09-23T11:17:00.948-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-23T11:17:00.948-04:00","display_at":"2025-09-23T11:17:00.948-04:00","deliver_notifications":true,"tweet_id":null,"id":"r9nqy8n6kc1m","incident_id":"pxjgcpq9hgmr","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating degraded performance with Assessment Builder.  Other applications appear to be unaffected.","created_at":"2025-09-23T09:57:57.164-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-23T09:57:57.164-04:00","display_at":"2025-09-23T09:57:57.164-04:00","deliver_notifications":true,"tweet_id":null,"id":"xj0w91grvgqp","incident_id":"pxjgcpq9hgmr","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2025-09-23T09:42:21.068-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-23T09:42:21.068-04:00","display_at":"2025-09-23T09:42:21.068-04:00","deliver_notifications":true,"tweet_id":null,"id":"znm0tg7y1b6j","incident_id":"pxjgcpq9hgmr","custom_tweet":null,"affected_components":[{"code":"102417kdl9nj","name":"Assessment Builder - Assessment Authoring","old_status":"operational","new_status":"partial_outage"},{"code":"8xj0bn711hfb","name":"Assessment Builder - Assessment Delivery","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"Our investigation revealed that at approxiamately 2025-09-23T12:29:10Z \\(UTC\\) we experienced a temporary service disruption caused by an unexpected and extreme surge in network traffic. At peak, our systems were servicing over 20,000 simultaneous requests per second, which impacted Application Builder performance for a significant segment of our customers. Initial analysis of our Application Firewall \\(AF\\) logs shows that requests were valid and there is no indication of malicious activity.\n\nOur System Operations team reviewed and refreshed affected systems to restore system services performance and availability.\n\nWe will continue to investigate the root cause data and apply additional operational enhancements aimed at improving the platform’s ability to handle unusual activity of this nature.","postmortem_body_last_updated_at":"2025-09-23T13:30:10.954-04:00","postmortem_ignored":false,"postmortem_published_at":"2025-09-23T13:30:10.954-04:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"partial_outage","name":"Assessment Authoring","created_at":"2021-04-21T20:17:33.657-04:00","updated_at":"2026-09-29T10:58:19.096-04:00","position":1,"description":"Brillium assessment authoring, invitation, and reporting, systems.","showcase":true,"start_date":"2021-04-21T00:00:00.000-04:00","id":"102417kdl9nj","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"},{"status":"partial_outage","name":"Assessment Delivery","created_at":"2024-09-20T13:01:37.016-04:00","updated_at":"2026-09-29T10:58:19.146-04:00","position":2,"description":"Application for administering assessments, tests, and surveys to respondents.","showcase":true,"start_date":"2020-01-01T00:00:00.000-05:00","id":"8xj0bn711hfb","page_id":"5s910t9dqdk3","group_id":"mc007m88tst9"}]}]
}